Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at scotto@trueserenitycandleco.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scotto@trueserenitycandleco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scotto@trueserenitycandleco.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at scotto@trueserenitycandleco.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scotto@trueserenitycandleco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scotto@trueserenitycandleco.com.

REFUND POLICY

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, your candle must be unused, unburned and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, email scotto@trueserenitycandleco.com (you can copy and paste this address if the link doesn't open automatically). Returns must be approved before they are shipped. Items returned without prior approval will not be accepted.

Approved returns should be sent to:

True Serenity Candle Co.
300 Vine Avenue East, #4
Montgomery, MN 56069
United States

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at scotto@trueserenitycandleco.com (you can copy and paste this address if the link doesn't open automatically). with your order number and photographs of the product and packaging so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Used or burned candles cannot be returned. Custom or personalized products, clearance or final-sale items and gift cards are also non-returnable.

EXCHANGES

The fastest way to exchange an eligible item is to request a return. After the return is accepted, place a separate order for the replacement item.

EUROPEAN UNION RETURNS

If merchandise is shipped to the European Union, customers may have the right to cancel or return an order within 14 days without providing a reason. Returned items must be unused, unburned and in their original packaging, with proof of purchase.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, your refund will be issued automatically to the original payment method within 10 business days. Banks and credit-card companies may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact scotto@trueserenitycandleco.com (you can copy and paste this address if the link doesn't open automatically).