Refund policy

REFUND POLICY

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, your candle must be unused, unburned and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, email scotto@trueserenitycandleco.com. Returns must be approved before they are shipped. Items returned without prior approval will not be accepted.

Approved returns should be sent to:

True Serenity Candle Co.
300 Vine Avenue East, #4
Montgomery, MN 56069
United States

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at scotto@trueserenitycandleco.com with your order number and photographs of the product and packaging so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Used or burned candles cannot be returned. Custom or personalized products, clearance or final-sale items and gift cards are also non-returnable.

EXCHANGES

The fastest way to exchange an eligible item is to request a return. After the return is accepted, place a separate order for the replacement item.

EUROPEAN UNION RETURNS

If merchandise is shipped to the European Union, customers may have the right to cancel or return an order within 14 days without providing a reason. Returned items must be unused, unburned and in their original packaging, with proof of purchase.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, your refund will be issued automatically to the original payment method within 10 business days. Banks and credit-card companies may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact scotto@trueserenitycandleco.com.