Shipping policy

SHIPPING POLICY

Orders are carefully prepared and shipped as promptly as possible. Shipping charges and estimated delivery dates are displayed during checkout before payment is submitted.

DELIVERY ESTIMATES

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery times.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address provided during checkout.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If you discover an error, contact us immediately at scotto@trueserenitycandleco.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged or incorrect, contact us promptly with your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

LOST OR DELAYED PACKAGES

If tracking shows an unusual delay or indicates that a package was delivered but you cannot locate it, please contact the carrier first and then contact us for assistance.

RETURNED PACKAGES

Orders returned because of an incomplete or incorrect address may require an additional shipping charge before they can be resent.

QUESTIONS

For shipping questions, contact True Serenity Candle Co. at scotto@trueserenitycandleco.com.